When to Contact Your Property Manager

Property managers are like community organizers. They plan visits, fill vacancies, submit and follow-up on maintenance issues, resolve tenant complaints, and much more. They work to ensure their apartment community works like it should. Contacting your property manager shouldn’t be your number one option for settling certain issues. On the other hand, you definitely shouldn’t hesitate if one of the following occurs.

Emergency

If your air conditioning goes out in the middle of summer, it’s reason to contact your property manager. Do so quickly, so maintenance can put you on their task list (because they probably have a list of jobs to do). Priority is obviously given to emergencies, so the sooner you report your issue to the property manager the sooner your home will be back to normal.

But if you contact your manager for an emergency, make sure it’s an emergency. For instance, an inoperative cabinet door may seem like an emergency when you’re hosting a dinner party. But you should simply submit a repair request to the property staff instead of the manager in that situation (and others like it).

But, to be safe, if you don’t know if your issue is an emergency or could be considered one, submit it straight to the property manager. They’ll know how to classify your request.

Concerns

If you have questions or concerns regarding property rules you should contact your property manager. From parking issues to pool policies, the rules are in place for reasons your property manager can give to you for clarification.

Safety concerns should be brought up with your property manager as well. When common area doors are either jammed or broken, it’s important to get those fixed. If there is broken glass in the parking lot, for instance, it’s in the interest of the community to get it cleaned up.

Living in an apartment community is different from living at home by yourself. General and emergency maintenance is taken care of for you. And property managers are there to make your stay as comfortable and smooth as possible. Don’t be afraid to communicate when you have issues.

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